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  1. Unwired Logic
  2. Zendesk
  3. Common Use Cases & How-to's
  4. Business Rules

Business Rules

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  • Trigger usage samples
  • Automation usage samples
  • Ensuring your automation only runs once
  • Avoiding conflicting triggers
  • About tags and usage samples
  • Defining and using SLA policies
  • Reordering views
  • Utilizing the Play button
  • Trigger Setting Sample - Notify requester and CCs of received request (within business hours)
  • Trigger Setting Sample - Notify requester and CCs of received request (Out of Biz Hours)
  • Automation Setting Sample - Close ticket 4 days after status is set to solved
  • Automation Setting Sample - Customer follow-up after solved
  • Automation Setting Sample - 1st reminder new ticket but no assignee for 24 hours
  • Automation Setting Sample - 2nd reminder new ticket but no assignee
  • Automation Setting Sample - 1st Reminder no action by assignee
  • Automation Setting Sample - 2nd Reminder no action by assignee
  • Automation Setting Sample - Friendly reminder to customer (1st bump)
  • Automation Setting Sample - Solve abandoned ticket (2nd bump)

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