Business Rules
- Trigger usage samples
- Automation usage samples
- Ensuring your automation only runs once
- Avoiding conflicting triggers
- About tags and usage samples
- Defining and using SLA policies
- Reordering views
- Utilizing the Play button
- Trigger Setting Sample - Notify requester and CCs of received request (within business hours)
- Trigger Setting Sample - Notify requester and CCs of received request (Out of Biz Hours)
- Automation Setting Sample - Close ticket 4 days after status is set to solved
- Automation Setting Sample - Customer follow-up after solved
- Automation Setting Sample - 1st reminder new ticket but no assignee for 24 hours
- Automation Setting Sample - 2nd reminder new ticket but no assignee
- Automation Setting Sample - 1st Reminder no action by assignee
- Automation Setting Sample - 2nd Reminder no action by assignee
- Automation Setting Sample - Friendly reminder to customer (1st bump)
- Automation Setting Sample - Solve abandoned ticket (2nd bump)