Automation Setting Sample - 1st Reminder no action by assignee Follow

This automation is to notify the assignee that has been assigned but no action has been made for 48 hours since it is updated last and urging the agent to take prompt action.

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Email subject: 

[ACTION REQUIRED] {{ticket.title}} needs attention

Email body:

Hello {{ticket.assignee.first_name}},

You may have forgotten the ticket #{{ticket.id}}. It has been over 48 hours since you have made any updates. Please take action at your earliest convenience.

{{ticket.link}}

Thank you,

Big Brother

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