Automation Setting Sample - Solve abandoned ticket (2nd bump) Follow

When customers ignores and don't provide any additional information for over 168 hours since it is in Pending status, this automation is fired to notify them that we determined that the ticket is solved.

Conditions:

Actions:

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Email subject: 

Re: {{ticket.title}}

Email body:

Hello {{ticket.requester.name}},

It's been a while since we have last heard from you regarding your inquiry. So we have determined that it's probably safe to mark it as solved. If this is not the case, please feel free to respond to this email.

In case you forgot, here is what your ticket was about:

{{ticket.comments_formatted}}

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