Trigger Setting Sample - Notify requester and CCs of received request (Out of Biz Hours) Follow

This trigger sends an auto-reply message to the requester and CCs when we received the request during out of business hours or holiday. Business hours and holidays can be set on Professional or Enterprise.

Conditions:

Actions:

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 Email subject: 

[{{ticket.account}}] Thank you for your inquiry!

Email body:

Hi {{ticket.requester.first_name}},

Thanks for reaching out! We just wanted to let you know that we have received your request and we’ll get back to you as soon as we can. However, you have reached us during non-business hours so please note that it may take longer to get back to you.

If you have any additional comment or update, please reply to this email.

We’ll be in touch soon!

Your friends at {{ticket.account}}

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