Trigger Setting Sample - Notify requester and CCs of received request (within business hours) Follow

This trigger sends an auto-reply message to the requester and CCs when we received the request during business hours. You need to set the business hours before creating this trigger. Business hours and holidays can be set on Professional or Enterprise.

Conditions:

Actions:

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 Email subject: 

[{{ticket.account}}] Thank you for your inquiry!

Email body:

Hi {{ticket.requester.first_name}},

Thanks for reaching out! We just wanted to let you know that we have your request and we’ll get back to you as soon as we can.

If you have any additional comment or update, please reply to this email.

We’ll be in touch soon!

Your friends at {{ticket.account}}

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