Automation Setting Sample - Customer follow-up after solved Follow

After closing a support ticket, you can send a note to your customer letting them know to contact you again if you need anything.  This is also the introduction email to the subsequent satisfaction survey if you use that function. Make sure to add a condition so you don't send an email to non-support tickets (group=support in this example).

Conditions:

Actions:

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 Email subject: 

Checking in regarding your request #{{ticket.id}}

Email body:

Hello {{ticket.requester.first_name}},

This is a courtesy check-in to make sure that you are all set regarding your recent support ticket. If you need any additional assistance, don't hesitate to let us know. You should be receiving a customer satisfaction survey soon. Please know that we value our customers' feedback and look forward to hearing about your experience.

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