Exporting data to a JSON, CSV, or XML file Follow

Important: Data export must be enabled by Zendesk for your account. If you are on Professional or Enterprise and want to enable this option, your account owner can email support@zendesk.com.

 

When data export is enabled, you can export data to a JSON, CSV, or XML file. Export generates fresh data each time you export. You cannot run multiple exports for the same type of data (tickets, organizations, users) at the same time.

Data export is available on Professional and Enterprise plans. You must be an administrator or an Enterprise agent with permission to view and edit reports to export data.

 

How to export data to a downloadable file

1. Click the Admin icon () in the sidebar, then select Manage > Reports.

   If necessary, click the Export tab to display data export options. Some legacy versions of Zendesk show export options on a separate tab.

2. Select an export option.
   • For JSON exports, select the date range and type of data to export, then click Export.

     JSON export is recommended for accounts with more than 200,000 tickets. Accounts with more than 1 million tickets are downloaded in JSON format only in 31-day increments.

   • For CSV or XML exports, click Request file beside the appropriate export option.

   For more details on the export options, seeUnderstanding the data export options.

   

3. A background job is started and you are notified via email when it's complete.
4. Click the link in your email notification to download a zip file containing the report.

   The download link is valid for at least 3 days.

   If you have not received the email notification, you can click latest beside Full JSON export, CSV export, Full XML export, or User XML export to download the most recently generated report. The latest report displays your account data from the file you last requested, not your current account data.