To protect the data in your Zendesk, data export is not automatically enabled in all accounts. If you do not have this feature, contact support@zendesk.com to activate it. You must be on Professional or Enterprise.
When data export is enabled, administrators in a specific email domain can export data from your Zendesk. The account owner's email domain is used as the default, but the account owner can change the domain if necessary.
- Email support@zendesk.com. Be sure to include your Zendesk Support subdomain name.
To change the email domain for admins to export data
- Click the Admin icon (
) in the sidebar, then select Manage > Reports.
If necessary, click the Export tab to display data export options. Some legacy versions of Zendesk show export options on a separate tab.
Note: You will not see the export option unless you are on Professional or Enterprise and contacted us to enable data export. - Replace the domain in Approved email domain
For example, mycompany.com.
If you do not put any value in this field, the ability to export data will not be limited to admins in a specific domain. In that case, any Zendesk Support admin will be able to export data, regardless of their email domain.
- Click Save.
- Click the Admin icon () in the sidebar, then select Manage > Reports.
If necessary, click the Export tab to display data export options. Some legacy versions of Zendesk show export options on a separate tab.
- Click Disable exports.
- Click Ok to confirm.
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