The System Status page allows Zendesk users to monitor the status of their own Zendesk subdomain(s).
About the System Status page
The System Status page displays status information related to your own Zendesk domain:
On the System Status page, you can view the following:
- Current active incidents
- A 90-day service history, organized by product and feature
- Basic information on each incident
- Detailed information on each incident
In the sections below, we’ll discuss these elements in more detail.
You can view your information on the classic System Status page by clicking the Switch to classic page link. This is especially useful for customers who want to display their status on a TV screen, as TV mode is not currently available on the newer System Status page.
To view your system status
- In your web browser, go to https://status.zendesk.com. The System Status page opens:
- Enter your subdomain in the search box. For instance, if your Zendesk URL is mycompany.zendesk.com, enter the subdomain mycompany.
- Click Check. Your subdomain’s status is displayed. Future visits to the site will remember this setting, so you don’t have to enter it each time.
Using the System Status page
The System Status page has two views:
- Your Zendesk Subdomain, which displays information specific to your subdomain.
- All Data Centers, which displays information about the Zendesk system-wide status.
If you experience any problems with your subdomain that do not appear on the System Status page, use the link at the bottom of the page to create a ticket for Zendesk's Support Team.
When you enter your subdomain, as described above, the status page initially displays Your Zendesk Subdomain view:
This view is designed to be most relevant to users, and includes the following areas of information and functionality:
- The Check status field, where you can enter a new subdomain to view.
- The Current active incidents box, which shows all incidents currently affecting the subdomain.
- The Services history list, a list of the top-level Zendesk products, and a visual 90-day history of their status. Expanding a product box displays visual histories for any related subservices.
The All Data Centers view is similar to Your Zendesk Subdomain view, but displays the status of the Zendesk-wide system. You can display the All Data Centers view by clicking the x in the Check status field:
The Current active incidents box
The Current active incidents box displays all incidents currently impacting the subdomain.
The items in this list are not interactive, and are for informational purposes only.
The Services history list
The Services history list allows you to interact with data related to service incidents, and display detailed information on those incidents. Here, you can view descriptions and updates on incidents in progress or historical incidents, and view incident reports and details from the past 90 days.
Each bar in a product service history represents a single day, from 90 days ago (on the far left) to today (on the far right):
The color and size of each bar represents the most severe incident level that occurred on that date, in any of the related subservices:
- Large Green bar: No issues. The service is performing normally.
- Medium Yellow bar: Service degradation. There is intermittent or partial service interruption.
- Small Red bar: Service Outage. The service is currently unavailable.
Viewing the Subservice history list
Each product or service’s subservices are nested beneath it. For example, if you expand Support service, you’ll see line items for Ticketing, Views, SLAs, and so on, each with its own service history.
To view the subservice history list
- Click the chevron next to each product or service to expand and display that element’s subservices.
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