Social Messaging
Facebooks, WhatsApp, LINE, etc.
- Creating a WhatsApp message template in Sunshine Conversations
- Configuring Instagram channel
- Configuring Instagram channel (Zendesk Workspace)
- Setting up the auto-responder for social messaging channels
- Adding LINE channel (Zendesk Workspace)
- Adding WhatsApp channel (Zendesk Support standard agent interface)
- WhatsApp 24-hour rule
- Understanding how WhatsApp channel works and its rules
- Adding WhatsApp channel (Zendesk Agent Workspace)
- Adding Facebook channel (Pages)
- Editing your Facebook channel