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  1. Unwired Logic
  2. Zendesk
  3. Common Use Cases & How-to's
  4. Channels
  5. Social Messaging

Social Messaging

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Facebooks, WhatsApp, LINE, etc.

  • Creating a WhatsApp message template in Sunshine Conversations
  • Configuring Instagram channel
  • Configuring Instagram channel (Zendesk Workspace)
  • Setting up the auto-responder for social messaging channels
  • Adding LINE channel (Zendesk Workspace)
  • Adding WhatsApp channel (Zendesk Support standard agent interface)
  • WhatsApp 24-hour rule
  • Understanding how WhatsApp channel works and its rules
  • Adding WhatsApp channel (Zendesk Agent Workspace)
  • Adding Facebook channel (Pages)
  • Editing your Facebook channel

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