Once you’ve added Instagram to your social messaging channels, you can configure how it appears and functions.
How to configure Instagram channel
- In Admin Center, click Channels in the sidebar, then select Messaging and social > Messaging.
- Click the Instagram channel you want to configure to open its Edit page.
- Update the information in the Basics, Auto-responder, and Message Us button tabs, as described in the sections below.
- Click Save after updating the information in each tab.
The Basics tab
The Basics tab is populated with the channel and Instagram profile names. Click in each text box to edit these names. Click Save when you’re done.
If you have multiple brands attached to your Zendesk account, you’ll also have a dropdown menu to select a brand to connect to the Instagram channel. You can only attach one brand to the channel. If your account has only one brand, this option does not appear under the Basics tab.
The Auto-responder tab
The auto-responder sends messages automatically to an end user when you receive their messages. See Setting up the auto-responder for social messaging channels for more detailed information on using and configuring the auto-responder.If you choose to use the auto-responder, click Enable auto-responder, then enter a message for your customers. Click Save when you’re done.
The Message Us button tab
Adding a Message Us button to your website, mobile app, or help center allows customers to discover and connect to your Instagram account, where they can request and receive support via Instagram Direct.
If you choose to add a Message Us button, you’ll need to configure the following elements, then add the HTML code snippet to each page on the website or mobile app where it should be displayed.
As you make the selections below, a preview of the button is updated on the right side of the channel page.
- Color: Choose a gradient style for the button, Dark gray or White.
Size: Select Compact or Regular.
Corner radius: This number determines how rounded the button’s corners are. Enter a number from 0 (right angle) to 20 (near quarter-round).
Label: Enter the text you want displayed on the button.
Width: Enter the length you want your button (up to 400 pixels).
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