Editing your Facebook channel Follow

How to edit your Facebook channel settings for Wall posts, ads, and private messages

1. In Admin Center, click the Channels icon () in the sidebar, then select Messaging and social > Facebook Pages.
   
2. Click Edit beside the Facebook Page you'd like to edit settings for.
   
   
3. Change any of the following settings:
   • Include Wall posts section automatically converts Wall posts to tickets.
   • Comments on a post are added to the same ticket adds responses on Wall posts as replies to the Wall post's ticket.
   • Comments on a post create new tickets adds responses on Wall posts as new tickets.
   • Include hidden posts enables you to review posts that haven't been approved by the page as tickets.
   • Include Wall posts authored by the Page converts posts by the Facebook Page owner to tickets.
   • Include unpublished posts enables you to review unpublished posts (also known as dark posts) as tickets. This will also allow Facebook ads to convert to tickets.
   • Include private messages converts private messages to tickets.
     
     
4. Click Update Page settings.
   
   
   Note: If you don't see the Message button on your Facebook Page, you need to enable it. In your Facebook Page, select Manage > Edit Page, then select Show Message button and click Save Changes.