Creating a WhatsApp message template in Sunshine Conversations Follow

WhatsApp provides their own templated message mechanism. WhatsApp Message Templates are plain text messages that are individually approved by the WhatsApp team to ensure they do not violate the WhatsApp policies. Businesses must use message templates when first reaching out to users or when sending a message 24h after the last message from the user. This type of message is paid.

If Sunshine Conversations (SunCo) manages your WhatsApp Business Account, you can use the Sunshine Conversations dashboard to create a message template. 

To create a message template in SunCo

1. Navigate to the WhatsApp Integration Dashboard page in the Dashboard.
   
   
2. Select the Message Templates tab.
   
   
3. Choose a Category from the dropdown list.
   
   
4. Create a unique Name. The name can only contain alphanumeric characters and underscores ( _ ). No other characters or whitespaces are allowed. The message template name is not customer facing; it is only used for internal purposes.
   
   
5. Choose the Language from the dropdown list. If you want to add an additional language to an existing message template, be sure to enter the same message template name in the previous step.
   
   
6. (optional) Choose a Header type from the dropdown list. Available types are Text, Image, and Document. If type Text is selected, then you must enter the Header Text.
   
   
7. Enter the Body text. Refer to the examples and guidelines provided by Facebook.
   

   Example of a shipping update:

   "Your order {{1}} for a total of {{2}} is confirmed. The expected delivery is {{3}}."

   Notice the{{1}} {{2}} {{3}}parameters that allow you to personalize the message being sent.

8. (optional) Enter the Footer text.
   
   
9. (optional) Enter any Buttons you want to add.
   
   
10. Select Submit.

Once you have created your template you can submit it for approval. It can take up to 24 hours for an approval decision to be made. Once a decision has been made, a notification will appear in your WhatsApp Manager and we will send an email to your Business Manager admins.