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  1. Unwired Logic
  2. Zendesk
  3. Common Use Cases & How-to's
  4. User Management

User Management

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  • Adding an agent alias
  • Changing your password
  • Resetting user password
  • Deleting a user in Zendesk Support
  • Allowing administrators to set passwords
  • About user roles in Zendesk Support
  • Whitelist and blacklist usage examples
  • Using the whitelist and blacklist to control access
  • About groups
  • Mapping a group to an organization
  • About organizations
  • Manually adding users to organizations
  • Setting up a shared organization for end-users
  • How to use your organizations and groups

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