You have the option of allowing all of the end-users in an organization to see each other's tickets. This is referred to as a shared organization. This can be set up by an administrator.
- Click the Admin icon () in the sidebar, then select People.
- Click Organizations.
- Find the organization you want, then click Edit.
Alternatively, you can search for the organization.
- For Users, select Can view all org tickets, then, if you want to allow users to add comments to shared organization tickets, select And add comments.
Important: This organization-wide setting overrides the user access setting in the user profile. Meaning that, even if you restrict a user in this org to view their own tickets only, they will be able to see all org tickets if the org access is set to view all org tickets.
Your update is saved automatically, so when you are finished you can simply navigate away.
Alternatively, instead of allowing all end-users in an organization to see an organization's tickets, you can grant this privilege to select end-users. To do so, set the org to Can view own tickets only, then set individual users to Can view all org tickets in their user profiles. The user permission in that case overrides the organization-wide setting.