Account owners can allow administrators to set passwords for users. However, Zendesk recommends that you leave this option disabled for security reasons. It prevents hackers from using social engineering techniques to deceive well-meaning people into providing confidential information.
Even if the option is disabled, admins can still reset passwords (as distinct from setting passwords).
How to let administrators set passwords for users
- In any product, click the Zendesk Products icon () in the top bar, then select Admin Center.
- Click the Security icon () in the left sidebar, then click Advanced.
- In the Passwords section, select Enable admins to set passwords.
You must be the account owner to see this setting.
- Click Save.
When the administrator sets passwords for users, users receive an email letting them know the administrator has set their password.