Support
- How can I prevent an entire Zendesk ticket thread from appearing in every single email response?
- When creating business rules in Zendesk, there are 2 Twitter conditions to select - Twitter DM and Twitter Direct Message". Which one should I use?
- I turned off "Personalized email replies" but the agent name is still appearing in the email body. Why?
- What is private attachment?
- Can we add an image to agent signature?
- My reply as an agent is showing as coming from Zendesk address, not our domain support address. Why?
- I see a tag in Zendesk tickets that I have never set it or added. Where did it come from?
- How do I remove my name in my email response?
- How can I change the name in the outgoing email notifications?
- Ticket fields are not shown correctly. Why?
- Is it possible to stop a ticket from closing after 28 days in a Solved status?
- What is trigger?
- What is automation?
- What is the difference between triggers and automations?
- How can I troubleshoot attachments issues?
- How can I organize incoming tickets with multiple email addresses?
- Is it possible to delete a ticket?
- What happens when an agent is deleted?
- Attachments sent by customers are not displayed in the ticket.
- Is there a way to communicate with an external third party within the ticket (but not including the requester)?
- I have been staying signed in for a while, but it suddenly signed me out. Why?
- What is SLA?
- Can I increase the number of displayed views?
- How can I manually close a ticket?
- How can I set business hours?