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  • How can I prevent an entire Zendesk ticket thread from appearing in every single email response?
  • When creating business rules in Zendesk, there are 2 Twitter conditions to select - Twitter DM and Twitter Direct Message". Which one should I use?
  • I turned off "Personalized email replies" but the agent name is still appearing in the email body. Why?
  • What is private attachment?
  • Can we add an image to agent signature?
  • My reply as an agent is showing as coming from Zendesk address, not our domain support address. Why?
  • I see a tag in Zendesk tickets that I have never set it or added. Where did it come from?
  • How do I remove my name in my email response?
  • How can I change the name in the outgoing email notifications?
  • Ticket fields are not shown correctly. Why?
  • Is it possible to stop a ticket from closing after 28 days in a Solved status?
  • What is trigger?
  • What is automation?
  • What is the difference between triggers and automations?
  • How can I troubleshoot attachments issues?
  • How can I organize incoming tickets with multiple email addresses?
  • Is it possible to delete a ticket?
  • What happens when an agent is deleted?
  • Attachments sent by customers are not displayed in the ticket.
  • Is there a way to communicate with an external third party within the ticket (but not including the requester)?
  • I have been staying signed in for a while, but it suddenly signed me out. Why?
  • What is SLA?
  • Can I increase the number of displayed views?
  • How can I manually close a ticket?
  • How can I set business hours?

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