If needed, you can delete a ticket. Deleted tickets are moved into a Deleted Tickets view for 30 days, where you can restore them or permanently delete them.
You can also delete multiple tickets at the same time.
How to delete a ticket
- Open the ticket that you want to delete.
- Click the Ticket options menu in the upper right, then select Delete.
You'll be asked to confirm that you want to delete the ticket.
- Click OK to confirm that you want to delete the ticket.
The ticket is deleted and moved to the Deleted tickets view for 30 days until it is permanently deleted.
If you accidentally deleted the ticket, you can click Undo in the message about the ticket deletion or you can restore the deleted ticket from the Deleted Ticket view (see Restoring a deleted ticket).
How to undo a ticket deletion
- Click Undo in the message about the ticket deletion.
The message only displays for a few seconds. If you miss the option in the message, you can restore the deleted ticket from the Deleted Ticket view (see Restoring a deleted ticket).
How to permanently delete a ticket
- Click the Views icon (
) in the sidebar, then click Deleted tickets in the Views list. - Click the checkboxes beside the tickets you want to permanently delete.
The deleted ticket options appear in the upper right.
- Click the deleted ticket options menu, then select Delete ticket forever.
- Click Delete ticket forever again to confirm that you want to permanently delete the selected ticket(s).
You cannot recover permanently deleted tickets.
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