Aya
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Editing your Facebook channel
How to edit your Facebook channel settings for Wall posts, ads, and private messages In Admin Center, click the Channels icon () in the sidebar, then select Messaging and social > Facebook Pages. ...
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How can I organize incoming tickets with multiple email addresses?
To organize incoming tickets, create multiple email addresses for customer requests, rather than using one general email address. For example, you might set up sales@yourcompany.com, bugs@yourcompa...
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About tags and usage samples
Tags are words, or combinations of words, you can use to add more context to tickets and topics. You can apply tags to tickets, users, and organizations. For example, you might want to tag all requ...
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What you can see in ticket events
Ticket events show all the ticket updates and notifications, whether it's by a person or by a business rule, such as a trigger. By looking at the ticket events, you can see the complete history of ...
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Sign into Unwired Logic Help Center
Unwired Logic offers a Help Center that contains instructions about system usage, FAQ articles, and reference materials for our customers. You can access our Help Center even if you don't have an a...
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Email Troubleshooting Guide (link to Zendesk official site)
Here is the link to an article of troubleshooting guide, which is an interactive learning article that provides specific steps to self-diagnose an issue or to complete a series of configuration tas...
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Allowing administrators to set passwords
Account owners can allow administrators to set passwords for users. However, Zendesk recommends that you leave this option disabled for security reasons. It prevents hackers from using social engin...
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Defining and using SLA policies
A Service Level Agreement, or SLA, is an agreed upon measure of the response and resolution times that your support team delivers to your customers. Providing support based on service levels ensure...
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Is it possible to delete a ticket?
If needed, you can delete a ticket. Deleted tickets are moved into a Deleted Tickets view for 30 days, where you can restore them or permanently delete them. You can also delete multiple tickets at...
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What happens when an agent is deleted?
Any tickets assigned to an agent who is removed will become unassigned. Deleting users from your account soft deletes them, and that means that the users are still in the Zendesk database and acces...