Tickets
- About Ticket Interface
- Solved vs. Closed tickets
- Restoring a deleted ticket
- What you can see in ticket events
- What to avoid when creating views
- How custom ticket fields work
- Creating views by organization
- Custom field types
- How to use placeholders
- Using placeholders for custom fields
- Using placeholders for a checkbox custom field
- Zendesk Support placeholders reference
- About side conversation feature
- Creating side conversations using email
- Creating a side conversation using Slack
- Viewing and replying to side conversations
- Closing and reopening side conversations
- Adding ticket comments to a side conversation