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  1. Unwired Logic
  2. Zendesk
  3. Common Use Cases & How-to's
  4. Tickets

Tickets

Follow New articles New articles and comments
  • About Ticket Interface
  • Solved vs. Closed tickets
  • Restoring a deleted ticket
  • What you can see in ticket events
  • What to avoid when creating views
  • How custom ticket fields work
  • Creating views by organization
  • Custom field types
  • How to use placeholders
  • Using placeholders for custom fields
  • Using placeholders for a checkbox custom field
  • Zendesk Support placeholders reference
  • About side conversation feature
  • Creating side conversations using email
  • Creating a side conversation using Slack
  • Viewing and replying to side conversations
  • Closing and reopening side conversations
  • Adding ticket comments to a side conversation

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