Aya
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Ensuring your automation only runs once
Automations check every hour to see if their conditions are met. So an automation must include one of the following: an action that nullifies at least one of the conditions, or a condition than ca...
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Adding the widget to your website
The Web Widget can be added to any page of your website or to your Help Center (see Adding the widget to your Help Center). The Web Widget is fully optimized for the mobile experience and does not ...
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What is the difference between triggers and automations?
The differences between automations and triggers highlight two different aspects of your support workflow: time and action. You want to have a clear understanding of when you should use an automati...
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Deleting a user in Zendesk Support
Deleting users from your account soft deletes them, and that means that the users are still in the Zendesk database and accessible on a limited basis only to Zendesk employees with certain database...
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Restoring a deleted ticket
While a ticket is in the Deleted Tickets view (for up to 30 days), you can restore it if you need to. When you restore a deleted ticket, it is removed from the Deleted Tickets view and appears in t...
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Adding Facebook channel (Pages)
All Zendesk customers on all Support plan types can add at least one Facebook account to Zendesk Support, so that public messages like Facebook Wall posts and comments will become tickets. Your age...
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Avoiding conflicting triggers
Something you may need to watch out for are triggers that undo or modify an action that was contained in another trigger. Imagine that you've created a trigger to assign tickets from requesters bas...
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How can I troubleshoot attachments issues?
The most common problem with attachments is when a customer tries to send an attachment that's too big. In this case, a warning appears in the related ticket comment letting you know. The maximum ...
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Creating new Support tickets directly from Slack
Any user in your Slack workspace can create tickets in Zendesk Support. The ticket owner is automatically the Slack authenticated user. You can create Support tickets directly from Slack, in two wa...
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How to set up Slack for Zendesk Support
The Slack for Zendesk Support is a Built by Zendesk integration that allows you to interact with Zendesk Support tickets in your Slack channels. It is available on the Team, Professional, and Enter...