Adding ticket comments to a side conversation Follow

You can include one or more ticket comments as part of a side conversation. This prevents you from having to copy and paste relevant information.

How to forward a ticket comment

• On a ticket, locate the comment you want to include, then select Start a side conversation from the drop-down menu.

  

  A side conversation appears with the ticket title and comment already included, ready for you to add introductory text and include a forwarding address. You can start a side conversation from any comment in the ticket.

  

How to include multiple comments

1. Start a side conversation. You can start the conversation from an individual ticket comment or from the upper-left portion of the ticket.
2. Click the comments icon ( ) at the bottom of the message.

   

   A page appears with a list of ticket comments to include.

3. Select the comments you want to include. You can select each comment separately, or select Ticket comments to include all comments.

   

4. Click Add.