You can include one or more ticket comments as part of a side conversation. This prevents you from having to copy and paste relevant information.
How to forward a ticket comment
- On a ticket, locate the comment you want to include, then select Start a side conversation from the drop-down menu.
A side conversation appears with the ticket title and comment already included, ready for you to add introductory text and include a forwarding address. You can start a side conversation from any comment in the ticket.
How to include multiple comments
- Start a side conversation. You can start the conversation from an individual ticket comment or from the upper-left portion of the ticket.
- Click the comments icon ( ) at the bottom of the message.
A page appears with a list of ticket comments to include.
- Select the comments you want to include. You can select each comment separately, or select Ticket comments to include all comments.
- Click Add.