Aya
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Storeganise Subscription Terms of Service
Please refer to the following link for Storeganise Subscription Terms of Service. Official Website: https://storeganise.com/terms
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Adding the widget to your Help Center
The Web Widget can be added to any page of your website or to your Help Center (see Adding the widget to your website). You can add the Web Widget to your Help Center, so that it appears on every...
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Exporting data to a JSON, CSV, or XML file
Important: Data export must be enabled by Zendesk for your account. If you are on Professional or Enterprise and want to enable this option, your account owner can email support@zendesk.com. Wh...
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Changing your password
You can easily change your password in your user profile. If you're an agent or administrator, you can reset an end-user's password (see Resetting user password). An email confirmation is sent when...
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Solved vs. Closed tickets
Tickets are solved first and then after they maintained their solved status for a predefined amount of time, they are moved to closed. The major differences between solved and closed tickets are th...
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What is automation?
Automations are similar to triggers because both define conditions and actions that modify ticket properties and optionally send email notifications to customers and agents. Where they differ is th...
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Automation usage samples
Automations help you manage your workflow and, potentially, improve performance and customer satisfaction by alerting you to tickets that remain unresolved and need to be escalated (for example). H...
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Storeganise Security
World Class Security Storeganise uses Compose (an IBM company) for database management which includes world class comprehensive security features built in. 2 Factor Authentication 2 Factor Authen...
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Resetting user password
Administrators can reset a user's password by sending a reset email to the user's registered email address. The email contains a link that lets the user reset his or her password. Only administrato...
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Monitoring your account status on the System Status page
The System Status page allows Zendesk users to monitor the status of their own Zendesk subdomain(s). About the System Status page The System Status page displays status information related to you...