Aya
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Can I increase the number of displayed views?
It is not possible to natively increase the number of views shown. The number of views can be increased by selecting the More » link at the bottom of the list on the views page. The Views page ()...
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Automation Setting Sample - Close ticket 4 days after status is set to solved
Zendesk Support comes with an automation called Close ticket 4 days after status is set to solved. This automation gives end-users 4 days to respond to a solved ticket before the ticket moves to cl...
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Using placeholders for a checkbox custom field
You can use placeholders in combination with Liquid markup to verify if a checkbox (custom field) has been selected on a ticket and provide customized output based on the checkbox status (chec...
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Manually adding users to organizations
You can add users to an organization at the time they are created or later by editing their profile. You can also include users' organizations when importing new users in a bulk import operation. A...
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How can I manually close a ticket?
It's not possible for agents to manually close a ticket, or select Closed as a status within the ticket. This is because closed tickets cannot be modified in any way, and triggers, automations, or ...
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Setting up a shared organization for end-users
You have the option of allowing all of the end-users in an organization to see each other's tickets. This is referred to as a shared organization. This can be set up by an administrator. How to set...
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What is Web Widget?
The Web Widget is a separate web application that you embed in a web page that gives customers access your Help Center and the agents in your other Zendesk support channels (Support, Talk, and Chat...
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Automation Setting Sample - 1st reminder new ticket but no assignee for 24 hours
This automation is to notify Support Managers that a new ticket has not been assigned to any agent over 24 hours since it is received. This notification is sent to the agents in the group, instead ...
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Zendesk Support placeholders reference
Zendesk Support placeholders are containers for dynamically generated ticket and user data. The format is a data reference contained within double curly brackets. User data In the context of upda...
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How to use your organizations and groups
Once you've got an organization and group structure in place, you can use it to manage the ticket workflow and monitor your Zendesk Support activity. Here are some of the ways you can use organizat...