Unwired Logic offers user training courses for Zendesk Guide. If you wish your agents could spend more time problem-solving and less time on information delivery, take this course on Zendesk's self-service product, Guide, and get your self-service channel up and running!
- This course is a lecture with a presentation and demo
- Provided via Zoom (remote)
- 2-hour delivery time
**Presentation materials cannot be shared unless we create custom materials for you.
Who this course is for:
- Customer support team members/managers who need to learn the basics of Zendesk Guide
- Customer support managers who need to build a help center
- Business owners that want to build a self-service customer support platform for their business
What you need to take the course:
- Computer with internet access
- Zendesk Guide admin account
- No programming skills required!
What we cover in the course:
- Interface explanation
- Publishing workflow
- How to create articles
- Article settings
- Arrange articles
- User segments
If you are interested or have any questions, please feel free to contact us at email@example.com.