Unwired Logic offers user training courses for Zendesk Support Agents. If you want to know how to solve tickets in Zendesk Support and how to work on customer inquiries efficiently, this course is for you! You will learn all the basics you need to know to use Zendesk Support as an agent, or a customer support representative.
- This course is a lecture with a presentation
- Provided via Zoom (remote)
- 1-hour delivery time
**Please note that demos are not included in this training course. Standard or custom demos are available at additional cost. Presentation materials cannot be shared unless we custom create them for you.
Who this course is for:
- Customer support team members that are using Zendesk Support
- Business owners that want to use Zendesk Support for their business
What you need to take the course:
- Computer with internet access
- Zendesk Support subscription or free trial account
What we cover in the course:
- How to login & dashboard
- Checking tickets and properties
- Gathering information using the ticket fields
- Ticket status
- Q&A session
If you are interested or have any questions, please feel free to contact us at firstname.lastname@example.org.