1. Support Overview
At Unwired Logic, we provide a variety of support channels such as email, contact form, phone, chat, LINE, etc. for your convenience.
Details of our support plan are as follows:
2. Scope of Support
User support of the licensed Zendesk product
3. How to Contact Unwired Logic Support
You can send a form (https://support.unwiredlogic.com/hc/ja/requests/new) or an email (firstname.lastname@example.org). We also have a chat widget and SNS channels on our website if that is easier for you!
4. Official Zendesk Help Center
Zendesk provides tons of help articles regarding settings, how-to's, troubleshooting steps, etc., that are very useful.
Visit Zendesk Help Center from here.
5. Support Plan
* Additional usage and how-to inquiries will be charged at JPY 7,500 per inquiry.
* Items covered in the plan above are only related to usage and how-to inquiries. We may provide a separate quote for other requests.
* Priority will be assigned to the following four types depending on the nature of the inquiry. Please refer to the following definitions when making inquiries using forms.
- Urgent: Problem that requires urgent resolution as the normal operation is suspended.
- High: Problem needs immediate resolution as it interferes with overall normal business operations
- Normal: Problem needs resolution as it interferes with some of the normal business operations
- Low: Questions about the system, etc.
6. Support Hours
Support hours are based on 8x5xNBD (Monday through Friday excluding holidays 8:00am-5:00pm). The response time for the first reply to an inquiry is subject to the above response time.