Unwired Logic offers user training courses for Zendesk Support Admins. This course is will teach you how to become Zendesk administrator to make changes to the settings and implement it in your company.
Don't worry if you are new to Zendesk Support! This course is the perfect place to start and we can help you becoming Zendesk Support Admin to setup your own Zendesk Support instance.
- This course is a lecture with a presentation.
- Provided via Zoom (remote)
- 4-hour delivery time
**Please note that demos are not included in this training course. Standard or custom demos are available at additional cost. Presentation materials cannot be shared unless we create custom training materials for you.
Who this course is for:
- Beginners and advanced Zendesk Support users - no programming skills required!
- Customer support team managers that are using Zendesk Support
- Customer support team members that want to move beyond just working on tickets
- Business owners that want to use Zendesk for their business
What you need to take the course:
- Computer with internet access
- Zendesk Support subscription or free trial account
What we cover in the course:
- How to login & dashboard
- Checking tickets and properties
- Gathering information using the ticket fields
- Agent rights
- Q&A session
If you are interested or have any questions, please feel free to contact us at email@example.com.