Retail and ecommerce practice Follow

For retail and ecommerce businesses in Southeast Asia. On the ground in Tokyo, Jakarta, and Bali.

The problem: your customers buy on Tokopedia, Shopee, TikTok Shop, your own site, and Instagram DMs, and your support team works in five tabs. Order queries, returns, and complaints land outside your helpdesk, response times blow out, and nobody can tell you which channel is costing you repeat customers.

What we offer right now, honestly

• One front desk. Zendesk implementation and configuration for multi-channel retail support: marketplace messages, WhatsApp, email, and voice in one queue.
• Marketplace integration. Order context pulled into the ticket so agents stop tab-switching, including Tokopedia, the channel most integrations skip.
• Litecard. An innovative marketing channel: digital membership and loyalty cards that lift repeat sales without leaning on traditional advertising. More at litecard.io.
• We stay. Managed service after go-live. We run and tune the queue and the loyalty programme, you run the business.

We are implementers, not a software vendor. The off-the-shelf marketplace apps install in a day. The part that matters is the workflow design, agent training, and watching the queue, and that is the work we do, in person, in Southeast Asia. If an off-the-shelf app covers what you need, we will say so and you will save the consulting fee.

Proof: our first retail and ecommerce case study is in progress. We do not have one to show yet.