Measuring and fixing the after-hours enquiry leak. Most operators have never measured it, and it can be worked out in an afternoon: total enquiries across all channels, the share answered within one hour, and the share that arrive outside staffed hours.
We build the fix on Zendesk and Aircall, configured for storage workflows: every channel in one queue, routine questions answered 24/7, follow-up as a workflow, and the missed number on a dashboard.
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