Self-storage practice Follow

Built by operators, for operators. 24 years in self-storage, 13 running facilities and 11 on systems and tech.

The four places it usually breaks

• The Saturday-night enquiry. A unit enquiry comes in at 9pm, nobody answers, nobody follows up, and by Monday they have rented down the road. You paid for that click, they got the move-in.
• Your team answers the same call 40 times a week. Pricing, opening hours, unit sizes. None of it needs a human.
• You cannot answer basic questions about your own operation. Missed calls last month, web enquiries that became move-ins. If the answer is "I would have to ask around," you are running blind.
• Your systems do not talk to each other. PMS in one corner, website in another, phone somewhere else, a spreadsheet holding it together.

Tools we know cold: Storeganise, SiteLink, storEDGE, Zendesk, Aircall, Power BI. If you run it, we have probably implemented it, integrated it, or replaced it.

Proof

We architected the CX and systems stack for easyStorage Netherlands: omnichannel front desk, PMS integration, and the reporting to run it.

In one anonymized case, a UK operator came to us missing 38% of inbound calls without knowing it, with 10 agents and no sales visibility. We rebuilt the processes first, then deployed an AI voice agent on top. End state: 5 agents, missed calls resolved, AI handling the routine enquiries.