Aya
- Total activity 465
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 313
Articles
Recent activity by Aya Sort by recent activity-
Zendesk Guide Training Offering
Unwired Logic offers user training courses for Zendesk Guide. If you wish your agents could spend more time problem-solving and less time on information delivery, take this course on Zendesk's self...
-
Zendesk Support for Admins Training Offering
Unwired Logic offers user training courses for Zendesk Support Admins. This course is will teach you how to become Zendesk administrator to make changes to the settings and implement it in your com...
-
Zendesk Support for Agents Training Offering
Unwired Logic offers user training courses for Zendesk Support Agents. If you want to know how to solve tickets in Zendesk Support and how to work on customer inquiries efficiently, this course is ...
-
Ticket fields are not shown correctly. Why?
If you have more than one ticket form (Professional add-on or Enterprise only), select the form in question to open the edit page. The order in which ticket fields display is controlled on the Tic...
-
Is it possible to stop a ticket from closing after 28 days in a Solved status?
No, it is not possible to prevent a ticket from changing to a Closed status after spending 28 days in a Solved status. This is a system rule that can not be adjusted or altered through the use of a...
-
Trigger usage samples
Triggers are business rules you define to run immediately after tickets are created or updated. For example, a trigger can be used to notify the customer when a ticket has been opened. Another can ...
-
Enabling and disabling data export
To protect the data in your Zendesk, data export is not automatically enabled in all accounts. If you do not have this feature, contact support@zendesk.com to activate it. You must be on Profession...
-
Configuring the Web Widget
The Web Widget includes multiple components that you can turn on or off, or customize. For example, you can add help, talk, and chat features, and contact forms. You can configure security settings...
-
About Ticket Interface
When you click on the Home icon in the sidebar, the agent dashboard appears. From there, you can click on a ticket to open it in the main window. The information displayed on your ticket can vary...
-
What is trigger?
Triggers are business rules you define to run immediately after tickets are created or updated. For example, a trigger can be used to notify the customer when a ticket has been opened. Another can ...