Aya
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Required documents for business verification for Japan in Zendesk Talk
Required information Documents type 1 Japan regulatory bundle application Completed Japan regulatory bundle application An application must be completed and signed by the authorized rep...
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Adding an agent alias
In Professional and Enterprise, and Suite Growth and above, agents can use an alias that will be used on all communications with the ticket requester. This allows agents to create a persona and kee...
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How do I remove my name in my email response?
To keep your name from appearing on your email responses, disable Personalized email replies. When enabled, the reply address includes the name of the agent or end-user who is replying. For example...
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How can I change the name in the outgoing email notifications?
Navigate to Admin icon () > Channels > Email. Identify the email in Support addresses. In line with the email, select edit. From the popup, enter your preferred name in the Name (optional) field....
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Enabling personalized email replies
When configuring your email channel, you have the option of including the user's name in the Reply From address in email notifications. This is referred to as personalized email replies. The person...
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Adding WhatsApp channel (Zendesk Support standard agent interface)
This article is for the setting up WhatsApp for the standard Support agent interface. Make sure that you review Understanding how WhatsApp channel works and its rules and WhatsApp 24-hour rule. He...
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WhatsApp 24-hour rule
Before you reply to a WhatsApp ticket, it’s important to understand how replies are affected by WhatsApp’s 24-hour rule. This is a WhatsApp rule (not a Zendesk rule) that applies to all WhatsApp ac...
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Understanding how WhatsApp channel works and its rules
We'll explain how Zendesk's WhatsApp channel works and some of the things to keep in mind, such as conflicts between the API and app versions, sending proactive messages, and the 24-hour rule in th...
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Adding WhatsApp channel (Zendesk Agent Workspace)
In this article, we will explain how you can add WhatsApp social messaging channels to the Zendesk Agent Workspace. WhatsApp is a popular chat and voice messaging app with more than 1.5 billion use...
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Contact Unwired Logic
Sales Email: info@unwiredlogic.com Phone (US): (619)345-6880 Phone (Japan): 050-3204-1260 (English)050-3205-0991 (Japanese) Web Form: Click here to contact via form Support Email: support@u...