Aya
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Adding LINE channel (Zendesk Workspace)
Note: You must have the Zendesk Agent Workspace with Social messaging enabled to use this feature. To support LINE social messages in the Zendesk Agent Workspace, you can add one or more LINE chann...
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What are the differences between Classic Chat and Messaging?
To determine whether messaging or live chat is the right choice, we recommend going through the table below to see which has the functionality you need: Chat (Classic) Messaging Web widget f...
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About Messaging
Messaging is basically a conversational platform just like Zendesk’s classic chat. However, it upgrades live chat functionality in a number of ways, including: Persistent conversations, so both a...
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What is private attachment?
Regular attachments to tickets are secured using a URL with an attachment token that is considerably complex and random, but are visible to anyone with the URL and token. When relying on this type ...
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Can we add an image to agent signature?
In Zendesk Support, you can upload the file to an image hosting site like Imgur (https://imgur.com/). Click your profile icon at the top right corner of your screen and click View profile. In Sign...
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How can I change an agent's alias when using Chat?
The alias in Chat vs the alias in Support are separate, so please ensure that both are configured individually for each agent. If an agent does not have an alias configured for Chat, Zendesk will d...
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My reply as an agent is showing as coming from Zendesk address, not our domain support address. Why?
Email replies are sent from the support address they are received. For tickets not created by email, replies are sent from the default address set in Support addresses page. If you would like to ch...
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I see a tag in Zendesk tickets that I have never set it or added. Where did it come from?
The tag may be automatically added because Automatic Ticket Tagging is enabled. If you enable automatic ticket tagging, Zendesk Support scans new incoming ticket descriptions looking for words...
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Sending a request to Zendesk for Japan National Prefix number in Talk
Once you are done with verifying your business for Japanese phone number in Zendesk Talk, and the status of the verification is Pending review, next thing you need to do is to send a request to Zen...
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Verifying your business for Japanese phone number in Zendesk Talk
Before you can purchase a new phone number in Zendesk Talk, Japan has a specific regulation that requires you to to verify your business in Japan. To purchase a Japan National Prefix number (+81 50...