Aya
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Sending WhatsApp message via Zendesk Sell with WhatsApp in Sell app
Once WhatsApp for Sell app is properly installed to your Zendesk Sell, you can start communicating with your leads and contacts via WhatsApp within Zendesk Sell platform. How to use WhatsApp in Sel...
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How to map Contact Form 7 form inputs to Zendesk Sell lead information fields
Once you have connected Zendesk Sell and WordPress using the Zendesk Sell for Contact Form 7 plugin, map Zendesk Sell to the contact form you have created in Contact Form 7 (”CF7”). If you have n...
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How to connect Zendesk Sell and WordPress using Zendesk Sell for Contact Form 7 app
This app allows a form created with Contact Form 7 ("CF7") to be able to insert data into Zendesk Sell. You need admin access to Zendesk Sell and WordPress to do the setup below. Connecting Zende...
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How can I prevent an entire Zendesk ticket thread from appearing in every single email response?
To prevent an entire ticket thread from appearing in every single email response, you can use "{{ticket.latest_public_comment_formatted}}" placeholder instead of "{{ticket.comments_formatted}}" on ...
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How do I set up Messaging if I don't want users to be connected to a live agent?
With Messaging, you may simply delete the Transfer to Agent step if you do not want your users to be connected to a live agent. However, this is not recommended as your customers will be in limbo a...
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When creating business rules in Zendesk, there are 2 Twitter conditions to select - Twitter DM and Twitter Direct Message". Which one should I use?
When creating an automation or a trigger and selecting a channel condition, you will see "Twitter DM" and "Twitter Direct Message". The channel "Twitter DM" is the condition that you select if you...
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I turned off "Personalized email replies" but the agent name is still appearing in the email body. Why?
When you disable Personalized email replies, the agent's name is hidden in the Sender field of the email. When Personalized email replies is enabled, the email that end user receives is shown as be...
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Configuring Instagram channel
Once you’ve added Instagram to your social messaging channels, you can configure how it appears and functions. How to configure Instagram channel In Admin Center, click Channels in the sidebar...
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Configuring Instagram channel (Zendesk Workspace)
Note: You must have the Zendesk Agent Workspace with Social messaging enabled to use this feature. How to add an Instagram Direct channel In the Instagram app, go to Settings > Privacy > Messages....
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Setting up the auto-responder for social messaging channels
If you have added Facebook Messenger, Twitter DM, WhatsApp, LINE, or WeChat channels, you may want to set up the auto-responder for those channels. The auto-responder sends messages automatically t...