Aya
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Automation Setting Sample - Solve abandoned ticket (2nd bump)
When customers ignores and don't provide any additional information for over 168 hours since it is in Pending status, this automation is fired to notify them that we determined that the ticket is s...
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Adding ticket comments to a side conversation
You can include one or more ticket comments as part of a side conversation. This prevents you from having to copy and paste relevant information. How to forward a ticket comment On a ticket, locat...