Aya
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How to set up a monthly discount at the time of booking
A monthly discount can be set up at the time of booking. Note that in addition to the existing promo, you can also create a custom discount.In the below example, the booking is set up with a rule t...
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How Unwired Logic does estimates
Rough vs Precise Estimates Unwired Logic is happy to provide estimates that can help guide the Client in budgetary prioritization and planning. When requested Unwired Logic can provide the Client w...
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Unwired Logic K.K. Master Services Agreement
Latest Update: 25 FEB 2026 Unwired Logic K.K. (“Company”) has updated its Master Services Agreement (“MSA”). This MSA was originally effective as of 1 MAR 2023. This updated version reflects revisi...
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Is it possible to change the "Submit a request" text in the Help Center?
Yes, you can change the text by editing the code. To change the text of the Submit a request link on you Zendesk Guide home page: Before you make changes to your live theme, you should make a copy ...
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Creating a WhatsApp message template in Sunshine Conversations
WhatsApp provides their own templated message mechanism. WhatsApp Message Templates are plain text messages that are individually approved by the WhatsApp team to ensure they do not violate the Wha...
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When I log into our Help Center as an agent, I don't see "Submit a request" link. Why?
Submit a request link in a help center is not available to agents by default. Instead, they can open My activities and click a ticket to be redirected to Support ticket interface. If you want your ...
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Can I disconnect our WhatsApp number from Facebook Business Manager and then reconnect with a different FBM?
No, it is not possible per Meta rule. You can connect it back to the same FBM after disconnecting it but not to a different FBM. Whether re-connecting the number with Zendesk or transferring it to ...
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I tried to reply to a message I received a couple of days ago from my lead but couldn't. How can I send a reply?
You can only send outbound messages within a 24 hour window of receiving an inbound message. It’s because of WhatsApp’s 24-hour rule. See WhatsApp 24-hour rule for more details. The workaround of t...
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Can we receive files from lead/contact via WhatsApp within Zendesk Sell?
Yes, you can receive Rich Media (images, videos, audio, and document files). The supported image formats are: .png, .jpeg, .jpg, and the maximum file size is: 5 MB.
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Is rich text available in WhatsApp via Zendesk Sell?
No, WhatsApp for Sell does not have a rich text editor. However, text formatting (bold, italic, strikethrough) is supported. WhatsApp allows for basic formatting in messages. To format a message, o...