1. Support Overview
At Unwired Logic, we provide a variety of support channels such as email, contact form, phone, chat, LINE, etc. for your convenience.
Details of our support plan are as follows:
2. Scope of Support
User support for licensed Storeganise users who signed through Unwired Logic.
3. How to Contact Unwired Logic Support
4. Official Zendesk Help Center
Zendesk provides tons of help articles regarding settings, how-to's, troubleshooting steps, etc., that are very useful.
Visit Zendesk Help Center from here.
5. Support Plan
* Additional usage and how-to inquiries will be charged at JPY 7,500 per inquiry.
* Items covered in the plan above are limited to Storeganise standard function inquiries.
* Priority will be assigned to the following four types depending on the nature of the inquiry. Please refer to the following definitions when making inquiries using forms.
- Urgent: Problem that requires urgent resolution as the normal operation is suspended.
- High: Problem needs immediate resolution as it interferes with overall normal business operations
- Normal: Problem needs resolution as it interferes with some of the normal business operations
- Low: Questions about the system, etc.
6. Support Hours
Support hours are based on 8x5xNBD (Monday through Friday excluding holidays 8:00am-5:00pm). The response time for the first reply to an inquiry is subject to the above response time.