The Web Widget is a separate web application that you embed in a web page that gives customers access your Help Center and the agents in your other Zendesk support channels (Support, Talk, and Chat). It can encourage customers to self-serve, whenever possible, by using Help Center articles. It can also make it easier to get help from an agent by reducing the number of steps required to access a contact form, request a call back, and start a chat.
All of these things can be done from a single interface. The customer doesn't need to go from your home page to your Help Center, open their email application, or search your website to find a email address to contact you.
You can add the Web Widget to your website or Help Center. It appears in the bottom corner by default.
You must be an administrator to set up and manage the Web Widget.
The first thing you need to do is configure the components you want in the widget (see Configuring the Web Widget), and then you can add the widget code your website or Help Center (see Adding the widget to your website or Adding the widget to your Help Center).