I tried to reply to a message I received a couple of days ago from my lead but couldn't. How can I send a reply? Follow

You can only send outbound messages within a 24 hour window of receiving an inbound message. It’s because of WhatsApp’s 24-hour rule. See WhatsApp 24-hour rule for more details. The workaround of this rule is to use WhatsApp message templates. For more information about creating WhatsApp message templates in Sunshine Conversations, see Creating a WhatsApp message template in Sunshine Conversations.